What does the message "timelimit exceeded" mean?

How do I search for a fax number?

How do I know if I am 'logged in' or not?

How do I update my details?

Why do some staff have more information than others?

What Agencies don't display staff contact information in the Public View?

My organisation is not listed in the GDS

Are there different views in the Government Directory?

How Do I Tell if I'm Getting the Correct View?

I'm only getting the Public View, not my Agency View

Where can I get more assistance with the GDS?

top	What does the message "timelimit exceeded" mean? This means there were too many results which matched your query to return within a reasonable time. To limit the search enter more details into individual fields (ie telephone number, location).
top	How do I search for a fax number? The detailed result of searches will automatically include Telephone, Facsimile and Mobile telephone numbers where they are available.
top	How do I know if I am 'logged in' or not? The words in brackets, to the right of the Login/Logout links on the Search Page are an indication as to who you are currently logged in as. Normally, this will say 'Agency Name' or 'Public' indicating that you have an Agency Specific or Public view. If it contains your full name then you are logged in as yourself.
top	How do I update my details? To add to or change your contact details: search for yourself in the Directory click on the hyperlink on your surname below your contact details there are 3 buttons: refine search new search change details click on the "change details" button amend your details as appropriate click the "submit" button This form will be sent to your Agency Administrator who will make the changes as appropriate.
top	Why do some staff have more information than others? Each Agency has individually decided how much information regarding its staff should be available via the Directory.  For example the Department of Health & Human Services have no staff details available to the public.  Some other Agencies have limited the amount of information available as may be appropriate.
top	What Agencies don't display staff contact information in the Public View? Currently the Department of Health & Human Services, the Department of Police & Public Safety and the Tasmanian Electoral Office, for business and security reasons do not display personal staff contact details in the Public view.  There are contact details for roles and business units, or you can contact the Service Tasmania line on 1300 135 513.
top	My organisation is not listed in the GDS The GDS is supported by Telstra as part of the Networking Tasmania Contract under the bundled LAN (Local Area Network) Service.  Telephony (the State Government telephone system) users are also able to have a basic listing in the GDS. If you would like more information regarding who is eligible to become a Networking Tasmania or Telephony customer please contact DSS on (03) 6233 7633.
top	Are there different views in the Government Directory? The Government Directory Service has 3 main views; the Agency view, the Whole of Government view and the Public view. This allows each Agency, when populating the Directory, to vary the information that is available depending on where the view request comes from. For example, some Agencies display mobile phone numbers in their Agency view, but not in the Whole of Government or Public views. The view that you receive is automatically determined by the IP address of your PC. Each Agency registers their allocated IP range with DSS and staff within that range will automatically receive the Agency view. In some special cases there are restricted views that require a user name and password. In general most people will not require this, however if you believe this is necessary for you, please contact your Agency GDS Administrator to discuss.
top	How Do I Tell if I'm Getting the Correct View? In the lower left hand corner of the front page of the Directory, there is a toolbar. If you are using the Directory from your PC at work, then the text in the () should read (your Agency name/acronym Agency). This allows you to receive your Agency view and the Whole of Government view of other Agencies. If the text reads (Public) then you should contact your Agency IT Section or your GDS Administrator.
top	I'm only getting the Public View not my Agency View If you are only getting the Public View rather than your Agency View there are some simple steps that you can take to try and solve the problem yourself. Open the directory in your browser Hold the 'Shift' key down on your keyboard and click the 'Refresh' button in your browser Check the bottom left hand corner of the front page of the Directory to see if you are now receiving the Agency view. If this does not work you should contact your Agency IT section or your Agency GDS Administrator.
top	Where can I get more assistance with the GDS? If you would like more information regarding the GDS or are having trouble using it, you can contact your Agency GDS Administrator.  Your Agency Administrator can be found by doing a search in the Roles/Resources field for "GDS". You can also call Service Tasmania  on 1300 135 513.